Service & Support

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Purchasing CorLiving & Sonax branded products means you have the benefit of dealing with a North American based company who is proud to support their product line.

Our furnishings are packaged using international shipping standards which results in less potential damage. Customer satisfaction is our first priority, and we want you to feel satisfied with your purchase. If there is a product issue we try to have it solved swiftly with our friendly staff who always want to see a complimentary end. Our support both on the web and by telephone means our customers can reach us directly with any comment or concern resulting in true end-user satisfaction.

Please choose the type of support or service you would like and you will be directed to the appropriate page.

For a list of stores where CorLiving & Sonax products are sold, please see our Dealer Locations page .. If you would like more information about CorLiving, please read our About Us page, or Contact Us.

Please ensure that you have read the assembly manual carefully and have your product model number and serial number handy before contacting us for support.

If you have defective parts or are missing parts, please fill out and submit our Parts Request form.

If you have any assembly questions or have other questions about a product you already purchased, please send us a message or contact us by phone (toll-free) at 1.800.424.6710

For other inquiries or comments not related to support with your product, please see our Contact Information page for ways to contact us.

Furniture Warranty

CorLiving warranties its products against manufacture defects and workmanship for a period of 180 days (Excluding mattresses and electronic). All part are warrantied from the original date of purchase. Warranties do not cover items used in or for commercial, institution, contract, rental or used for any other non-residential purpose. Warranty is only valid with proper proof of purchase from authorized seller. CorLiving may require photos or other documentation to assist in warranty claim. Warranty does not cover any misuse, abuse beyond intended use, above normal wear and tear, color fading from sun, otherwise or indifference from original marketing material or images. Warranty is honored at the sole discretion of CorLiving. Warranty does not cover floor samples or AS-IS products. Customer will be responsible for all packaging and shipping of good to and or from service centers. CorLiving is not responsible for any damage occurred to items due to shipping and handling. Warranty does not reset when exchanged for another item or replaced under warranty. Warranty is not transferable. If item purchased is no longer available CorLiving reserves the right to replace item with a similar product.

Mattress Warranty

All Corliving Mattresses come with a 10 year prorated warranty. Warranty is prorated at 10% of the purchase price per year warranty does not cover Consumer firmness or comfort preference. Normal changes in softness or recovery time of memory foam, due to normal use, temperature, or humidity normal degradation allowance of 30mm is considered proper function. Fabric or covers are not covered under warranty. Burns cuts or tears are not covered under normal wear and tear. Items sold “as-is”, “distressed” or “floor model/sample” are not covered under warranty. Transportation to and from CorLiving service\inspection centers is not covered under warranty. All other warranty details of “furniture warranty” apply.

Electronics Warranty

All electronic equipment, remotes or any item which requires power, whether AC\DC, battery or solar powered have a 90 day warranty. All other warranty details of “furniture warranty” apply. Warranty on all electronic items are as follows, this is items that “plug in” or run on “batteries”. For warranty claims customer is needed to be given a return authorization number (this should be your initials and the date of the call, ex. JS111816, use this format for authorization number). It is customers responsibility to pay and ship (packaged properly as we are not responsible for damage in shipping) item to our warehouse locations. Tolleson for US and Surrey for Canada. We will inspect, repair and or replace item and ship to customer, prepaid the item back to them. If the item cannot be repaired and or replaced further authorization will be needed from senior management to take further steps. Customer will pay shipping to us, and we pay shipping return to them.